Keynote Remarks: Quest for Excellence 2009

By King of Failures | Published: November 21, 2009
Keynote remarks during the Quest for Excellence Conference® in April 2009 made by Simon Cooper, President and Chief Operating Officer of two-time Baldrige Award Recipient The Ritz-Carlton Hotel Company LLC. Mr. Cooper addresses leadership, customer focus, and workforce focus from the Baldrige Criteria for Performance Excellence and how the Ritz is responding to the economic crisis as a result. More info and transcript at http://www.baldrige.nist.gov/Video/QE…

By: usnistgov
Source: http://www.youtube.com/watch?v=e5h_L07fciE
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One Comment

  1. usnistgov
    Posted November 21, 2009 at 1:20 am | Permalink
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